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After Congressional Pressure, Ticketmaster Set To Offer Refunds

Ticketmaster and Live Nation faced widespread criticism for not acting faster to get a plan for refunds in place, and attracted attention from Rep. Katie Porter (D-CA) and their frequent foe Rep. Bill Pascrell (D-N.J.).

Porter told Billboard, in a statement, “People across the country are having to make adjustments in their lives to keep everyone safe. Ticketmaster can do its part by giving people their money back. Let’s be clear: they can do this without government action, and they can do it today. Ticketmaster should do the right thing and stop trying to profit off a pandemic.”

Beginning May 1 fans who purchased tickets to shows that are now postponed will start to receive emails from Ticketmaster with new show dates.

Fans will have the chance to get a refund for both the cost of the ticket as well as the fees.

LiveNation will also offer fans an option to receive 150% credit for the value of their tickets to be used for another show.

Fans have 30 days to decide or they will be stuck with the ticket for the rescheduled show and would still be able to attend that show.

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