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Why You Won’t Get Your Concert Ticket Money Refunded

LOS ANGELES, CA - JUNE 15: (L-R) Recording artists Daniel Wayne Sermon, Andrew Tolman, Dan Reynolds, and Daniel Platzman of Imagine Dragons perform at Imagine Dragons Live presented by Citi and Live Nation exclusively for Citi cardmembers and broadcast in VR via NextVR at The Belasco on June 15, 2017 in Los Angeles, California. (Photo by Kevin Winter/Getty Images for Citi)

Usually when a concert or show is canceled, you would hope to receive your money back… unfortunately, that’s not the case for Stubhub or Ticketmaster. Both distributors have changed their policy to only cancellation as a valid reason for a refund. Stubhub says, “it is currently impossible for us to offer immediate cash refunds to all buyers.” While they may not be able to fully refund, Stubhub is offering a coupon for fans to use toward a future purchase at 120% of the original purchase.


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